No-Show / Cancellation Policy

We understand that sometimes you may have to cancel or reschedule an appointment. Please give us at least 48 hours notice. Please refer to the ‘advance payment’ section of this policy for appointment changes with less than 48 hours notice (late cancellation).

Advance Payments: To secure your appointment, we will request an advance payment of 20% of the total cost of you service: 

– for an appointment lasting more than two hours, such as larger colour appointments, creative colours, colour corrections or perms. 

– if you missed your last appointment with us. 

This will be deducted from the cost of your service on the day. In the case of a late cancellation or no-show, the advance payment will not be returned as the amount genuinely reflects the loss we have suffered as a result of the late cancellation or no-show. 

We reserve the right to pause bookings for repeated no-shows. 

Keeping to time: We know, first hand, how traffic and parking can be in the area which can cause delays. If you are running late, we will try our best to complete your full service, but we may need to adapt r reschedule tour appointment if you are running over 15 minutes late. This is to ensure we are not rushing your appointment, allowing time to carry our your service to a high standard and to avoid impacting other appointments booked that day. 

Policy last reviewed: 22.10.2026